Frequently Asked Questions

Perfume & Fragrance Questions

Are your products authentic/genuine? Yes, all products sold at Topstuffs are 100% authentic and sourced directly from authorised suppliers and manufacturers.

Can I see more photos of a product? Product pages include multiple images showing different angles and details. If you need additional photos, please contact us and we'll be happy to provide them.

What if a product is out of stock? If an item is out of stock, you can sign up for email notifications on the product page to be alerted when it's back in stock.

Do you offer gift wrapping? Please contact us about gift wrapping options. We're happy to help make your gift special!

How should I store my perfume? Store perfumes in a cool, dry place away from direct sunlight and heat. Keep bottles tightly closed to preserve the fragrance quality and longevity.

How long do perfumes last? Unopened perfumes typically last 3-5 years. Once opened, most fragrances maintain their quality for 1-3 years when stored properly.

What's the difference between Eau de Parfum and Eau de Toilette? Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%) and lasts longer, typically 6-8 hours. Eau de Toilette (EDT) has a lighter concentration (5-15%) and usually lasts 3-5 hours. EDPs are more intense, while EDTs are lighter and more suitable for everyday wear.

How do I choose the right fragrance? Consider the occasion, season, and your personal preferences. Test fragrances on your skin as they can smell different on each person. We recommend trying sample sizes first or reading customer reviews to help guide your choice.

Can I return a perfume if I don't like the scent? Yes, Please refer to our return policy for full details.

Ordering

How do I place an order? Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.

Can I modify or cancel my order? If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed and shipped, we cannot make modifications. However, you can return items according to our return policy.

What payment methods do you accept? We accept all major credit cards, debit cards, PayPal and other secure payment methods available at checkout.

Is it safe to use my credit card on your site?Yes! We use secure encryption technology to protect your payment information. Your data is safe with us.

Will I receive an order confirmation? Yes, you'll receive an email confirmation immediately after placing your order with all the details of your purchase.

Shipping

How long will it take to receive my order?Orders are typically processed within 1-2 business days. Delivery times vary depending on your location, but most UK orders arrive within 3-5 business days.

How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress.

What are your shipping costs? Shipping costs are calculated based on your location and the size of your order. You'll see the exact shipping cost before completing your purchase at checkout.

What if my order arrives damaged? We're sorry if your order arrives damaged! Please contact us immediately with photos of the damage, and we'll arrange a replacement or refund.

Returns & Refunds

What is your return policy? We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange.

How do I return an item? Please contact us to initiate a return. We'll provide you with return instructions and a return address. Items must be unused and in their original packaging.

When will I receive my refund? Once we receive and process your return, refunds are typically issued within 10 business days to your original payment method.