REFURBISHED: These are products that have been returned within their return period or display products that have occasionally been used for demonstrations; some are sold with some damage to the packaging or with the original packaging having been opened. All products have been checked, they include the official brand guarantee and are in perfect working order. Depending on their condition, they are classed as:
- A+/ Perfect: products in perfect condition whose original packaging may have been opened or substituted by other packaging that is in very good condition.
- A/ As New: products that are in perfect, as new, condition, their original packaging may have been opened, have some damage or may have been substituted by other packaging.
- B/ Very Good: products that are in very good condition, with possible slight aesthetic imperfections, they function perfectly and their original packaging may have been opened or have some damage.
- C/ Good Condition: products are in good condition, with possible aesthetic imperfections but working perfectly, their original packaging may have been opened or have some damage.
- D/ Correct: Products in correct condition, with possible aesthetic imperfections or lacking an accessory, in perfect working condition and their original packaging may have been opened or have some damage.
Shipping PolicyAll orders will be despatched within 24 to 48 hours of being placed, with most orders being despatched the with in 48 hours. From dispatch, orders sent by UPS Tracked will typically take 3-6 working days to be delivered by the UPS.
You will receive an email confirmation once your item has been dispatched every item is carefully packaged to ensure safe shipment to you. We can only dispatch items to the address you select as your shipping address upon checkout. If you would like your item sent to an alternative address you will need to add the additional address to your before making the purchase. If you need an item in a rush or require a secure tracked service then optional shipping upgrades are available at checkout at an extra cost. We will be pleased to offer free postage on multiple purchases. Due to stock availability, your order may be delivered in multiple parcels. Please allow longer for receipt of all items. Orders placed on a Friday (after 3pm), Saturday or Sunday will be despatched on the following Monday/Tuesday. (excluding Public Holidays). We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. Delivery within the UK Standard Tracked Delivery (3-7 working days from dispatch) - £2.95 per order Delivery is expected in 3-5 working days from the date of Dispatch. Your order will be delivered by either UPS / DHL / TNT or DPD and your tracking number is available in the My Account section on the website. You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local depot. Express Tracked Delivery (3-5 working days from dispatch) - £4.95 per order Delivery is expected in 3-5 working days from the date of Dispatch. Your order will be delivered by either UPS / DHL / TNT or DPD and your tracking number is available in the My Account section on the website. You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local depot. Unfortunately, this service cannot be guaranteed at any other time. If you request next day delivery Friday - Sunday, on an English Bank Holiday or after 2pm it will be dispatched by next day delivery the next available working day. You must be available at the delivery address to sign for your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local depot. False Claim After receiving the item, if any customers make a false claim the information will be passed on to the delivery company. At the end of the investigation, if it was proven that the customer has made a false claim, their details with postcode will be shared with other couriers and also with local authorities. Please bear in mind, this may affect all your future deliveries from UK & Europe retailers.
Return PolicyOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, unless we asked you to do. What should I do if I receive an incorrect/damaged item? We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. We will do our upmost to resolve your query with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures/video so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. Please attach any pictures you have of the damage to the message/email. A member of our team will review the details and offer the best resolution to resolve your query.